Refund and Cancellation Policy

2.1 Automatic Renewal

Monthly and annual subscriptions renew automatically for successive periods of the same length until canceled. By subscribing, you authorize Ryze and its payment processor (Stripe) to charge the payment method on file at the start of each renewal period at the then-current price for your plan. We will notify you in advance of any price change that applies to your renewal.

2.2 Free Trials

Eligible new accounts may start a free trial. The trial length depends on the plan and the offer you enroll through and is displayed before you confirm: currently seven days for Paid Ads and Agency plans and three days for the SEO Starter plan, with some SEO offers displaying a seven-day trial. Some plans do not include a trial. A trial requires a valid payment method and is available once per organization.

Unless you cancel before the trial ends, the selected subscription begins automatically at the end of the trial and the payment method on file is charged for the first billing period. The trial end date is shown in Organization → Billing. Ryze may, at its discretion, extend a trial once as a courtesy; an extension does not create a right to future extensions.

2.3 Setup and Verification Fee

Some plans charge a small one-time setup or verification fee when the trial starts. The amount is shown at checkout. The fee confirms your payment method, funds a starter credit allowance so the agent can begin work immediately, and is earned when charged. It is not a deposit against future subscription charges and is non-refundable, including if you cancel during the trial.

2.4 Cancellation

You may cancel your subscription at any time in the product under Organization → Billing. Cancellation is self-service only: for security, Ryze support does not cancel subscriptions by email or chat on your behalf. Cancellation takes effect at the end of the current billing period. You keep full access, including your remaining credits, until that date. After that date, the subscription ends, remaining credits expire, and workspaces covered by the subscription are scheduled for deletion under Section 4.3.

Cancellation stops future renewals only. It does not refund the current period or any earlier charge.

2.5 Pausing Instead of Canceling

Eligible monthly subscribers may pause a subscription once for one to three months instead of canceling. During a pause, you are not charged and the agent does not run. Billing resumes automatically when the pause ends unless you cancel first. Trials cannot be paused.

2.6 No Partial Refunds

Subscription charges are non-refundable once processed. Ryze does not issue partial-period, prorated, unused-time, or retroactive refunds because an account was not used, a feature was not used, a connector was not set up, the agent was paused, results were disappointing, or you forgot to cancel before a renewal or the end of a trial.

2.7 Plan Changes

Upgrades take effect immediately and are prorated for the remainder of the current period. Downgrades take effect at the next renewal. Switching from an annual to a monthly plan, or canceling an annual plan mid-term, does not refund the unused portion of the annual charge.

2.8 Exceptions

Ryze will correct a duplicate charge or a Ryze billing error and will provide any refund required by non-waivable applicable law. Ryze may, at its sole discretion, issue a courtesy refund or account credit in an individual case. A discretionary courtesy does not create a right to future refunds and is not an admission of liability.

4.1 What Credits Are

Ryze plans include a monthly credit allowance that the agent draws down as it works (chat turns, agent runs, scheduled tasks, content and creative generation). Annual plans receive their full yearly allowance upfront. You may also purchase credit top-up packs. Credits are a usage measure inside the Services. They have no cash value, cannot be transferred between organizations, cannot be exchanged for money, and are not refundable once purchased or granted.

4.2 Carryover

Unused credits carry over from one billing period to the next for as long as the subscription remains active and in good standing. Credits are shared by all workspaces in your organization.

4.3 Expiry at Cancellation

All credits, including carried-over and top-up credits, expire when your subscription ends, whether by cancellation, non-payment, or termination. Expired credits are not refunded or reinstated. After the subscription ends, the workspaces it covered are scheduled for deletion along with their generated content, connections, and history. If you resubscribe before deletion, remaining data may be restored, but expired credits are not.

4.4 Legitimate Usage Is Not a Billing Error

Credits consumed by schedules, agent runs, or actions you or your team configured are correct usage, not an error, and are not refunded or reinstated. Ryze may grant goodwill credits when a Ryze defect caused waste.

8.1 Report Errors Within 30 Days

To the fullest extent permitted by law, a claimed billing error must be reported to support@get-ryze.ai within thirty (30) days after the charge, invoice, or statement becomes available. Include the account email, charge date, amount, and a description of the issue. This contractual period does not limit any longer, non-waivable statutory right.

8.2 Contact Ryze First

Before initiating a chargeback, bank dispute, or payment reversal, you must contact Ryze and give us a reasonable opportunity, generally at least ten (10) business days, to investigate and resolve the matter. Most billing questions are resolved within one business day. This does not eliminate any right that cannot lawfully be waived.

8.3 Improper Chargebacks

You may not dispute an authorized charge for Services delivered or made available under your plan, a non-refundable fee, a trial that converted because it was not canceled, disappointing results, or as a substitute for the cancellation and refund rules in this Policy. You may not knowingly describe an authorized charge as fraudulent or unauthorized.

8.4 Consequences

A disputed or reversed charge may result in immediate suspension of the organization, pausing of all agent activity and schedules, and restriction of access to workspaces and generated content while the dispute is open. If the dispute is denied, withdrawn, or resolved in Ryze's favor, the amount becomes immediately due together with processor dispute fees and reasonable collection costs to the extent permitted by law. Ryze may decline future service to an account with an unresolved improper chargeback.

8.5 Evidence

You authorize Ryze to provide relevant records to a payment processor, bank, card issuer, card network, or dispute administrator, including the Terms and this Policy, checkout and trial disclosures, account and login activity, agent runs and generated content, connector activity, support communications, invoices, and device and IP information.

8.6 Legitimate Rights

Nothing in this Policy prevents a cardholder from reporting a genuinely unauthorized transaction or exercising a non-waivable legal right. Knowingly false, misleading, duplicative, or bad-faith disputes violate the Terms of Service.