Refund and Cancellation Policy

2.1 Automatic Renewal

Monthly and annual subscriptions renew automatically for successive periods of the same length until canceled. By subscribing, you authorize Ryze and its payment processor (Stripe) to charge the payment method on file at the start of each renewal period at the then-current price for your plan. We will notify you in advance of any price change that applies to your renewal.

2.2 Free Trials

Eligible new accounts may start a free trial. The trial length depends on the plan and the offer you enroll through and is displayed before you confirm (currently three or seven days). Some plans do not include a trial. A trial requires a valid payment method and is available once per organization.

Unless you cancel before the trial ends, the selected subscription begins automatically at the end of the trial and the payment method on file is charged for the first billing period. The trial end date is shown in Organization Settings → Billing.

2.3 Setup Fee

Plans with a free trial charge a one-time $1 setup fee when the trial starts. The fee confirms your payment method, funds a starter credit allowance so the agent can begin work immediately, and is earned when charged. It is not a deposit against future subscription charges.

2.4 Cancellation

You may cancel your subscription at any time in the product under Organization Settings → Billing → Cancel plan. If you cannot access Billing (for example, because of a login problem), email support@get-ryze.ai from the email address the subscription is billed under and we will help you. Cancellation takes effect at the end of the current billing period. You keep full access, including your remaining credits, until that date. After that date, the subscription ends. Your remaining credits stay on your organization's balance (Section 4.3).

2.5 No Partial Refunds

Ryze does not issue partial-period, prorated, unused-time, or retroactive refunds because an account was not used, a feature was not used, a connector was not set up, results were disappointing, or you forgot to cancel before a renewal or the end of a trial.

2.6 Plan Changes

When you switch plans, the change takes effect immediately, and the price difference for the rest of the current period is calculated automatically and shown before you confirm. Switching from an annual to a monthly plan, or canceling an annual plan mid-term, does not refund the unused portion of the annual charge.

2.7 Exceptions

Ryze will correct a duplicate charge or a Ryze billing error and will provide any refund required by non-waivable applicable law.

4.1 What Credits Are

Ryze plans include a monthly credit allowance that the agent draws down as it works (chat turns, agent runs, scheduled tasks, content and creative generation). Annual plans receive their full yearly allowance upfront. You may also purchase credit top-up packs. Credits are a usage measure inside the Services. They have no cash value, cannot be transferred between organizations, and cannot be exchanged for money.

4.2 Carryover

Unused credits carry over from one billing period to the next. Credits are shared by all workspaces in your organization.

4.3 Credits After Cancellation

Credits do not expire. When your subscription ends, unused credits, including carried-over and top-up credits, stay on your organization's balance, but they can be used only while you have an active subscription. If you subscribe again, you can use them again.

4.4 Legitimate Usage Is Not a Billing Error

Credits consumed by schedules, agent runs, or actions you or your team configured are correct usage, not an error, and are not reinstated.

8.1 Report Errors Within 30 Days

To the fullest extent permitted by law, a claimed billing error must be reported to support@get-ryze.ai within thirty (30) days after the charge, invoice, or statement becomes available. Include the account email, charge date, amount, and a description of the issue. This contractual period does not limit any longer, non-waivable statutory right.

8.2 Contact Ryze First

Before initiating a chargeback, bank dispute, or payment reversal, you must contact Ryze and give us a reasonable opportunity, generally at least ten (10) business days, to investigate and resolve the matter. Most billing questions are resolved within one business day. This does not eliminate any right that cannot lawfully be waived.

8.3 Improper Chargebacks

You may not dispute an authorized charge for Services delivered or made available under your plan, a fee that is final under Section 3, a trial that converted because it was not canceled, disappointing results, or as a substitute for the cancellation and refund rules in this Policy. You may not knowingly describe an authorized charge as fraudulent or unauthorized.

8.4 Consequences

A disputed or reversed charge may result in immediate suspension of the organization, pausing of all agent activity and schedules, and restriction of access to workspaces and generated content while the dispute is open. If the dispute is denied, withdrawn, or resolved in Ryze's favor, the amount becomes immediately due together with processor dispute fees and reasonable collection costs to the extent permitted by law. Ryze may decline future service to an account with an unresolved improper chargeback.

8.5 Evidence

You authorize Ryze to provide relevant records to a payment processor, bank, card issuer, card network, or dispute administrator, including the Terms and this Policy, checkout and trial disclosures, account and login activity, agent runs and generated content, connector activity, support communications, invoices, and device and IP information.

8.6 Legitimate Rights

Nothing in this Policy prevents a cardholder from reporting a genuinely unauthorized transaction or exercising a non-waivable legal right. Knowingly false, misleading, duplicative, or bad-faith disputes violate the Terms of Service.