Terms of Use
Last Updated: July 2026
IMPORTANT: Section 15 of these Terms contains an arbitration agreement and class action waiver that affect your legal rights. Please read it carefully.
1. Acceptance of These Terms
1.1 Agreement
These Terms of Use ("Terms") form a binding agreement between you ("you," "your," or "User") and Ryze AI ("Ryze," "we," "us," or "our") and govern your access to and use of our website, applications, AI agent, and related services (collectively, the "Services"). By creating an account, connecting any third-party account, or otherwise accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
1.2 Eligibility and Authority
You must be at least 18 years old and able to enter into a binding contract. If you use the Services on behalf of a business or other entity, you represent that you have authority to bind that entity to these Terms, and "you" includes that entity. You further represent that you are authorized to connect, and to permit Ryze to act upon, every third-party account you link to the Services.
1.3 Changes to These Terms
Ryze may update these Terms at any time. The latest version will be available on our website, and your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
2. What Ryze Is — An Autonomous AI Agent
Ryze is an autonomous AI agent. When you connect accounts such as Google Ads, Meta Ads, Shopify, your CMS, email, or other platforms (each a "Connected Account"), you expressly authorize the Ryze agent to access those accounts and to take real actions on your behalf. These actions may include, without limitation: spending advertising budget; creating, editing, launching, or pausing campaigns, ad sets, and creatives; generating and publishing content, articles, and product or store changes; modifying settings and configurations; sending outreach or messages; and otherwise operating your Connected Accounts.
The Ryze agent is powered by third-party large language models (including, for example, those from Anthropic and OpenAI) and other automated systems. The agent is probabilistic software, not a human and not a professional advisor. It can and will sometimes make mistakes, produce inaccurate or incomplete output, and take actions that are unexpected, suboptimal, or wrong. You understand and accept this as an inherent characteristic of the Services.
3. Your Authorization, Oversight, and Sole Responsibility for Agent Actions
3.1 You Authorize and Are Responsible for Every Action
By connecting an account and enabling the agent, you grant the agent authority to act, and every action the agent takes on your Connected Accounts is taken at your direction and on your behalf, as if you had taken it yourself. You are solely responsible for monitoring, reviewing, and approving the agent's activity and for all consequences of that activity, including without limitation advertising spend, account and campaign changes, published or distributed content, deleted or altered data, platform policy violations, and account restrictions or suspensions.
3.2 You Must Review and Verify All Output and Actions
You must independently review and verify all agent output, recommendations, content, and actions before relying on them. Do not treat agent output as accurate, complete, lawful, or fit for any purpose without your own review. The Services are a tool and do not constitute legal, financial, tax, marketing, or other professional advice. You are responsible for setting and maintaining appropriate budgets, spending limits, guardrails, approvals, and other controls available to you, and for promptly correcting or stopping any agent activity you do not want.
3.3 Account Security and Compliance
You are solely responsible for:
- Securing your Ryze account credentials and your Connected Account credentials and access.
- The accuracy of the data, instructions, budgets, and goals you provide to the agent.
- Ensuring your use of the Services, your advertising, and your content comply with all applicable laws and regulations, including advertising, consumer-protection, marketing, privacy, and anti-spam laws.
- Complying with the terms, policies, and acceptable-use rules of every third-party platform you connect.
4. No Guarantee of Results or Performance
Ryze makes no guarantee, representation, or warranty of any results or performance. We do not promise any particular return on ad spend (ROAS), revenue, sales, conversions, traffic, search rankings, leads, growth, cost savings, or other outcome. Advertising and search performance depend on many factors outside our control, including platform algorithms, auction dynamics, market conditions, your products and pricing, and third-party decisions. Any examples, projections, or past performance are illustrative only and are not a promise of future results.
5. Third-Party Platforms and Providers
The Services interoperate with third-party platforms and providers, including Google, Meta, Shopify, OpenAI, Anthropic, and others. Ryze does not control and is not responsible for these third parties, their services, availability, outages, changes, decisions, pricing, data practices, policy enforcement, or actions, including any restriction, throttling, suspension, or termination of your accounts. Your use of each third-party platform is governed by that platform's own terms and policies, which you are responsible for reviewing and following. We are not liable for any loss or harm arising from a third party's acts, omissions, outages, or enforcement.
6. Disclaimer of Warranties
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. To the maximum extent permitted by law, Ryze disclaims all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade. Ryze does not warrant that the Services or any agent output will be accurate, complete, reliable, secure, uninterrupted, error-free, or free of harmful components, or that any defects will be corrected. No advice or information, whether oral or written, obtained from Ryze or through the Services creates any warranty not expressly stated in these Terms.
7. Assumption of Risk and Release
You knowingly and voluntarily assume all risks arising from your use of an autonomous AI agent that acts on your Connected Accounts, including the risk of wasted ad spend, erroneous or unwanted changes, mistaken or non-compliant published content, data loss, and account restrictions or suspensions. To the maximum extent permitted by law, you release Ryze and its officers, directors, employees, contractors, and agents from any and all claims, demands, and damages arising out of or related to such risks.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RYZE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, SUPPLIERS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST SALES, LOST OR WASTED ADVERTISING SPEND, LOST DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, arising out of or related to the Services or these Terms, whether based in contract, tort (including negligence), strict liability, or any other theory, and even if Ryze has been advised of the possibility of such damages.
IN NO EVENT WILL RYZE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS EXCEED THE GREATER OF (A) THE TOTAL FEES YOU ACTUALLY PAID TO RYZE FOR THE SERVICES IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). For clarity, advertising budgets and amounts spent on or paid to third-party platforms are not fees paid to Ryze and are excluded from this cap. The limitations in this Section apply even if any remedy fails of its essential purpose. Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you; in such cases, Ryze's liability is limited to the maximum extent permitted by law.
9. Indemnification
You agree to defend, indemnify, and hold harmless Ryze and its officers, directors, employees, contractors, and agents from and against any and all claims, demands, actions, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services and the actions the agent takes on your Connected Accounts at your authorization; (b) your content, data, instructions, advertising, or products; (c) your violation of these Terms or of any applicable law or regulation; (d) your violation of any third-party platform's terms or policies; or (e) your infringement or misappropriation of any third party's rights.
10. Acceptable Use
You agree not to:
- Use the Services for any unlawful, fraudulent, deceptive, or abusive purpose.
- Upload or distribute malicious software, or attempt to disrupt, probe, or gain unauthorized access to the Services or any system.
- Send spam or unsolicited messages, or run advertising or content that violates applicable law or a platform's policies.
- Connect accounts you are not authorized to access or to direct the agent to operate.
- Misrepresent your identity, authority, or affiliation, or collect others' data without lawful basis or consent.
11. Intellectual Property
The Services, including all software, text, design, and other materials provided by Ryze, are owned by Ryze or its licensors and are protected by intellectual property laws. You may not copy, modify, distribute, resell, or create derivative works from the Services except as expressly permitted. You retain rights to content you provide and, as between you and Ryze, to output generated for your accounts, subject to third-party model providers' terms; you are responsible for ensuring such content does not infringe others' rights and is lawful to use and publish.
12. Subscriptions, Fees, and Refunds
12.1 Subscriptions and Fees
Paid plans unlock features depending on the plan selected. Cancelling stops future renewal but does not end the current billing period; access continues until the end of that period. All prices are in USD and may not include applicable taxes. Failure to pay may result in suspension or termination of access. Advertising budgets are charged by the relevant third-party platforms, not by Ryze.
12.2 7-Day Refund Policy
You may request a full refund of subscription fees paid to Ryze within seven (7) days of the date you first start using the Services — meaning the start of your free trial (if any) or, if no trial applies, the date of your first purchase, whichever occurs first. To request a refund, contact us at hello@get-ryze.ai within that 7-day window.
Refunds apply to your initial purchase only. After this 7-day window, and unless required by law, all payments are final and non-refundable, including renewal charges. Refunds cover only subscription fees paid to Ryze: advertising spend and any other amounts charged by third-party platforms are not refundable by Ryze under any circumstances. Ryze may decline or reduce a refund in cases of abuse, excessive usage, or repeated refund requests.
12.3 Credits
Certain features of the Services consume credits, which may be included with your plan, granted by Ryze, or purchased separately. Credits are a prepaid means of accessing the Services only: they have no cash value, are non-transferable, and are not redeemable for cash except where required by law. Unless expressly stated otherwise, unused credits are forfeited when your subscription ends or your account is closed, and are not refunded. Ryze may modify credit pricing, consumption rates, and related terms at any time at its sole discretion.
13. Suspension and Termination
Ryze may suspend or terminate your access at any time, with or without notice, for violation of these Terms or for fraudulent, abusive, or unlawful activity. You may stop using the Services and disconnect your accounts at any time. Sections that by their nature should survive termination — including disclaimers, limitation of liability, indemnification, assumption of risk, and governing law — survive.
14. Data and Security
Ryze stores account and operational information needed to provide and improve the Services. Our handling of your information is described in our Privacy Policy. You remain responsible for the security of your own accounts and credentials.
15. Dispute Resolution — Arbitration Agreement and Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES DISPUTES TO BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION AND INCLUDES A CLASS ACTION AND JURY TRIAL WAIVER. IT AFFECTS YOUR LEGAL RIGHTS.
15.1 Agreement to Arbitrate
You and Ryze agree that any dispute, claim, or disagreement arising out of or relating to these Terms, the Services, or any actions taken by the agent on your Connected Accounts (each, a "Dispute") will be resolved exclusively by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules or Commercial Arbitration Rules, as applicable, rather than in court. This Arbitration Agreement is governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.). Exceptions: (a) either party may bring an individual claim in small claims court if it qualifies; and (b) either party may seek equitable relief in court for infringement or misuse of intellectual property rights. The arbitrator's award will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
15.2 Informal Resolution First
Before starting an arbitration, the party raising the Dispute must first send the other party a written notice describing the Dispute (to Ryze: hello@get-ryze.ai), and the parties must attempt in good faith to resolve the Dispute informally, including through at least one individualized telephone or video conference held within forty-five (45) days of the notice. Completing this informal process is a condition precedent to starting arbitration, and any applicable statute of limitations is tolled while it is pending.
15.3 Class Action and Jury Trial Waiver
You and Ryze each waive the right to a trial by jury and agree that Disputes may be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims of more than one person and may award relief only in favor of the individual party seeking relief, except as provided in Section 15.4.
15.4 Batch Arbitration
If one hundred (100) or more arbitration demands of a substantially similar nature are filed against Ryze by or with the assistance of the same law firm or organization within a thirty (30) day period, the AAA shall administer them in batches of up to one hundred (100) demands per batch, with a single arbitrator, one set of filing and administrative fees per side per batch, and one consolidated proceeding and award per batch.
15.5 30-Day Right to Opt Out
You may opt out of this Arbitration Agreement by emailing hello@get-ryze.ai within thirty (30) days of first becoming subject to it, stating your name, the email address associated with your account, and that you wish to opt out of arbitration. Opting out does not affect any other provision of these Terms.
15.6 Severability
If any portion of this Section 15 is found unenforceable, that portion will be severed and the remainder will remain in effect, except that if the class action waiver in Section 15.3 is found unenforceable as to a particular claim, that claim (and only that claim) shall proceed in the courts identified in Section 16 rather than in arbitration.
16. Governing Law
These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles, and, with respect to Section 15, the Federal Arbitration Act. Where a Dispute is permitted to proceed in court under these Terms, it shall be resolved exclusively in the state or federal courts located in San Francisco County, California, and you consent to their jurisdiction.
